Shipping policy

We proudly ship worldwide from Bali, Indonesia. Please review our shipping and return details carefully before placing your order.

Shipping Rates & Estimates

🇺🇸 USA Orders

Carrier: USPS Ground Advantage
Rate: Flat Rate $20 USD
Estimated Delivery: 5 - 7 Business Days
Duties: Orders are shipped DDP (Delivery Duty Paid). We cover the tariffs/duties, so you will not be charged extra fees upon arrival.

🇦🇺 Australia & 🇳🇿 New Zealand

Standard Shipping: EMS International (8 - 12 Business Days)
Priority Shipping: FedEx Priority (2 - 5 Business Days)

🇨🇦 Canada

Standard Shipping: EMS International (Handled by Canada Post)
- Please Note: Standard shipping can take 21 - 30 business days due to ongoing delays and strikes within the Canada Post network.
- Recommendation: For faster delivery, we highly recommend selecting FedEx Priority at checkout.
Duties: Shipped DDU (Delivery Duty Unpaid).

🌍 International / Europe

Standard Shipping: EMS International or Aramex (7 - 10 Business Days)
Priority Shipping: FedEx Priority or DHL Express (2 - 5 Business Days)
Duties: Shipped DDU (Delivery Duty Unpaid).

Customs, Duties & Taxes

Please Note: Nakila Collective does not calculate or collect import duties at checkout.

Buyer Responsibility: Nakila Collective is not responsible for any customs fees or taxes, imposed by your country. These charges are the sole responsibility of the buyer.
Thresholds: Charges vary by country based on the value of the order and the local tax-free threshold. Please contact your local customs office for specific details.
Refused Shipments: If you refuse a shipment due to duties/taxes, any costs incurred to return the package to us will be deducted from your refund.

Address Accuracy

Please double-check your shipping address at checkout. If an incorrect address is provided, the customer will be responsible for any re-delivery fees.

Return & Exchange Policy

We want you to love your purchase. However, if something isn't right, please view our policy below:

Conditions for Return

Items must be returned in perfect condition with no signs of wear.
Customers are responsible for the shipping costs to return items safely to Nakila Collective.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Faulty or Damaged Items If you receive a faulty item, please contact us within 5 days of delivery to begin the return process.

Email: nakilacollective@gmail.com
Resolution: If the item is deemed to have a manufacturing fault, we will offer a repair or replacement. If a repair or replacement is not possible, a full refund will be issued.